No, you can place an order as a guest. However, creating an account with us will make future purchases quicker and allow you to track your orders easily.

Orders are processed and fulfilled quickly, but if you need to make a change, please contact us as soon as possible.

Most orders are processed within 3 business days and typically arrive within 5-14 business days from dispatch date.

Our team is working hard to get your items to you as quickly as possible. You’ll receive a confirmation once your order has shipped.

Currently, we ship to the United Kingdom. We’re working on expanding to more locations soon!

All orders of £100 or more are shipped for FREE. For orders less than £100 standard shipping cost is £4.99.

We do our best to ensure timely delivery, but occasional delays can happen due to factors beyond our control.

If your order hasn’t arrived within 30 business days from dispatch excluding holidays, you may be eligible for a refund. If you have any concerns, feel free to contact our support team for assistance.

We accept returns within 14 days of delivery as long as items are in their original condition.

Please contact our support team at hello@univibe.uk for more details.

Simply contact our support team at hello@univibe.uk with your order number, and we’ll guide you through the process.

We’re sorry for the inconvenience! While we always strive to do our best, we understand that mistakes can happen. Please reach out to us with a photo of the item at hello@univibe.uk, and we’ll make it right.

We accept major credit cards, PayPal, and other secure payment options displayed at checkout.

Unfortunately, at this point of time we do not offer split payments.

We’re always looking to enhance our payment options and may introduce more flexible installment plans in the future—stay tuned!

We want you to be happy with your purchase! If you’re not satisfied, please contact us at hello@univibe.uk within 30 days of receiving your order, and we’ll help make things right.